Terms and Conditions

Last updated: January 2026

Terms of Use

THESE TERMS OF SERVICE (“AGREEMENT”) DESCRIBE THE TERMS AND CONDITIONS UNDER WHICH SOCIALO, S.L. (“SOCIALO”) PROVIDES ITS PLATFORM AND RELATED SERVICES. BY INDICATING ACCEPTANCE OF THIS AGREEMENT OR BY USING THE SERVICE, THE CUSTOMER ENTERS INTO A LEGALLY BINDING AGREEMENT WITH SOCIALO. IF THE CUSTOMER DOES NOT AGREE WITH THIS AGREEMENT, THE CUSTOMER MUST NOT USE THE SERVICE.

Socialo, S.L. (hereinafter Socialo) is an online service designed to promote participation, strengthen community and improve internal communication within communities, organisations, educational institutions, halls of residence, associations and entities of various kinds. These terms define the rights and obligations of the user and of Socialo as the service provider.

Access to and use of the Service implies full and unconditional acceptance of these Terms and Conditions. If you do not agree with these terms, please do not use the Service. In addition, Socialo may amend these Terms for legal, technical or service-improvement reasons, giving the Customer at least thirty (30) calendar days’ prior notice. If the Customer does not agree, the Customer may terminate the contract without penalty before the amendment takes effect.

Socialo, with NIF B26602979 and registered office at Paseo de la Castellana, 194, Bajo B, 28046 Madrid, provides the Socialo platform and related services (web application and iOS and Android mobile applications) in accordance with the terms set out below.

New features that may be added to the Services will be subject to the Terms of Use. The user’s continued use of the Service following any amendment shall constitute acceptance of such amendment.

Breach of any of the Terms of Use may result in the cancellation of the account.

1. Account conditions

In order to access the service, you must be at least fourteen years of age. In the case of minors under 14, the consent of parents, guardians or legal representatives will be required.

Full name, email address and all information requested by Socialo during the account-creation process must be provided.

It is the user’s responsibility to provide truthful information and to keep it up to date. Socialo reserves the right to delete any account where there are suspicions as to the truthfulness of the information or where the information may breach the rules of use.

The user is responsible for maintaining the confidentiality of their account and access credentials. Socialo is not liable for any damage or loss that may arise from the user’s failure to protect their access information. The user must immediately notify Socialo of any unauthorised use of their account or any other security breach.

2. Service subscription

Socialo’s paid plans are subscribed through the platform or through the corresponding commercial proposal. The limits, features, duration, billing periods and applicable fees are specified in the commercial conditions of each plan.

The Customer is the entity that subscribes to and pays for access to the Service. Users are the natural persons authorised by the Customer to use the platform.

Socialo grants the Customer a limited, non-exclusive, non-sublicensable and non-transferable right of access to and use of the Service in accordance with the applicable documentation, subject to the quotas and limits of the subscribed plan during the subscription period. All rights not expressly granted to the Customer are reserved to Socialo.

Socialo reserves the right to modify fees, giving the Customer at least thirty (30) days’ notice before such modifications take effect.

3. Payment and access

The Service will be billed according to the cycles and conditions set out in the subscribed plan. Unless otherwise stated, invoices will be due within thirty (30) calendar days from the date of issue.

No refunds or credits will be given for partial periods of the Service, nor will refunds be given where the Customer does not use the Service during the period in which the account is active, except in the cases specified in the refund policy.

In the event of non-payment by the due date, Socialo may charge late-payment interest at the applicable statutory rate without the need for prior notice of default. The Customer shall reimburse Socialo for all reasonable and documented costs, including legal fees, incurred in recovering unpaid amounts. In addition, Socialo reserves the right to temporarily suspend access to the platform upon email notification to the Customer, maintaining such suspension until the outstanding payment is settled.

In the event of termination of the contractual relationship for any reason, including non-payment, the Customer’s data will be retained for a period of thirty (30) days to allow for download, after which they will be securely deleted in accordance with applicable regulations, unless retention is required by law.

No fee includes taxes or duties required by governmental authorities (VAT or otherwise). The Customer is responsible for the payment of such taxes or duties.

The Customer has the right to decide which users to include in their account and with which role, in accordance with the features of the platform.

4. Content management

The Customer, through their management team or designated administrators, will receive administrator access to their institutional profile on Socialo and will be responsible for the initial configuration and subsequent maintenance.

The Customer will independently manage content, profiles, events and communications from the outset of the relationship. Socialo will not participate in the generation or modification of content.

5. Digital intermediation services

Socialo operates as a provider of digital intermediation services, offering a SaaS technology platform that enables the management of content, events, profiles and communications between the Customer and end users, in accordance with Article 16 of Ley 34/2002, de Servicios de la Sociedad de la Informacion y Comercio Electronico (LSSI), and Regulation (EU) 2022/2065 on a Single Market for Digital Services (Digital Services Act).

The Customer shall be solely responsible for the content that it publishes, manages or administers through the platform, including text, images, videos, links, events or any other information. The Customer represents and warrants that:

(i) it holds all the rights, licences or authorisations necessary for their use;

(ii) the content does not infringe the rights of third parties and does not contain illegal, defamatory, offensive or otherwise unlawful elements.

Socialo does not carry out active monitoring of published content but may take reasonable detection, reporting or removal measures in cases where:

a) an administrative or judicial order so requires;

b) a well-founded notification of infringement is received pursuant to Art. 16.1 of the LSSI;

c) a serious risk of harm to the public interest, the integrity of third parties or the lawfulness of the service is identified.

In such cases, Socialo may temporarily suspend or remove manifestly unlawful content, upon reasoned notification to the Customer, except in cases of justified urgency.

Socialo makes available to the Customer:

a) an internal complaint-handling system accessible from the administrative profile, which is free of charge, secure and easy to use, in accordance with Art. 20 of the Digital Services Act, allowing the Customer to challenge moderation decisions taken;

b) a content-reporting or complaint tool available publicly on the platform, through which any user or third party may report the presence of content that is allegedly illegal, abusive or contrary to the terms of service;

c) clear information on the content-moderation policy, the types of measures that may be taken, the applicable criteria and the Customer’s means of redress.

Socialo undertakes to handle all complaints and reports received with diligence, transparency, impartiality and within a reasonable timeframe, documenting the reasons for its decisions and allowing internal review by the Customer where appropriate.

Under no circumstances shall Socialo be liable for content generated, uploaded or administered by the Customer or by users authorised by the Customer, or for any damage that may result from their publication or use, except in the cases expressly provided for by applicable legislation.

6. Service modifications

Socialo reserves the right to modify or suspend, temporarily or permanently, the Service at any time and for any reason it deems appropriate, with or without notice.

Socialo reserves the right to modify fees with thirty (30) days’ notice. Fee changes will be communicated to the Customer by email.

7. Service availability

Socialo will use reasonable efforts to maintain a monthly Service availability of 99%, excluding periods of scheduled maintenance, technical updates, force majeure events and circumstances beyond Socialo’s reasonable control.

“Availability” means the ability to access and make substantial use of the platform’s core features via the internet.

Scheduled maintenance will be notified to the Customer with reasonable advance notice, where possible, and will preferably be carried out outside normal business hours.

Where monthly availability falls below 99% due to causes solely attributable to Socialo, the Customer may request, as the sole and exclusive remedy, a service credit proportional to the period of unavailability, to be applied to the next invoice.

8. Cancellation and termination

The Customer is responsible for the proper cancellation of their account. The account may be cancelled at any time by contacting Socialo at cancelaciones@socialo.live or through the mechanisms provided on the platform.

Cancellation will take effect at the end of the current billing period. During that period, the Customer will retain full access to the platform. The subscription will renew automatically for successive periods, unless the Customer communicates their wish not to renew at least thirty (30) days before the start of the next period.

Either party may terminate this Agreement by written notice to the other party if the other party materially breaches this Agreement and has not remedied such breach within thirty (30) days of receipt of written notice.

Within a maximum of thirty (30) calendar days from the effective date of cancellation, Socialo will proceed with the secure deletion of all data hosted on its systems relating to the Customer, with the exception of data that must be retained by legal obligation, court order or during the applicable limitation periods under current legislation.

User accounts are managed by the Customer, which authorises access by means of codes or manual validation. In the event of user deletion or erasure of personal data, events and content generated may be retained on the platform, dissociated from identifying data.

Socialo reserves the right to cancel an account or prevent the use of the Service by those who engage in any of the following conduct:

• Total or partial non-payment of the fee within the established terms and timeframes.
• Breach of obligations regarding data protection and confidentiality.
• Improper, unlawful or unauthorised use of the platform.
• Any action that causes serious harm to the image, reputation or interests of Socialo or third parties.
• Breach of any of these terms of use.

Following termination or expiry of this Agreement: (a) all rights granted to the Customer shall cease; (b) the Customer shall cease using the Service; and (c) the Customer shall pay all Fees accrued before the date of termination. The obligations of confidentiality, intellectual property, limitation of liability and indemnification shall survive termination of the Agreement.

Socialo may temporarily suspend access to the Service where there are reasonable indications of unlawful use, serious breach of the Agreement or risk to the security or integrity of the platform, upon notice to the Customer and granting the Customer, where possible, a reasonable period to remedy the situation.

9. Intellectual property

The Customer shall retain all intellectual or industrial property rights in the content, materials, images, text, events, information or any other data that it incorporates, publishes or administers through the Socialo platform. The inclusion of such content shall in no event entail the assignment of rights in favour of Socialo, unless expressly agreed otherwise.

The Customer further represents and warrants that it holds all the rights, licences, authorisations and consents necessary to use, upload, store, communicate or share such content through the platform and undertakes to hold Socialo harmless from any claim by third parties arising from an infringement of intellectual property rights or of any other kind.

Socialo holds all intellectual and industrial property rights in the technology platform, the software, its internal structure, the source code, the architecture, the designs, the trademarks, the databases, the administration panels, the user-interface elements and the other elements developed or implemented for the provision of the service.

The user undertakes not to copy, adapt, reproduce, distribute, decompile, disassemble, reverse-engineer or create derivative works from any component of the Service owned by Socialo, nor to allow third parties to do so.

The user also agrees and undertakes not to use robots, spiders or other automated devices or manual processes to monitor or copy any content of the Service.

Where the Customer or its users provide Socialo with suggestions, ideas, improvements or feedback relating to the Service, Socialo shall have the right to use such information without any obligation or compensation to the Customer or the user.

10. General conditions

The user is entirely responsible for accessing and correctly using Socialo in compliance with applicable legislation, both national and international, as well as the principles of good faith, morality, accepted standards of conduct and public order. In particular, the user undertakes to observe these General Terms of Use diligently.

The user agrees not to resell, duplicate, reproduce or exploit any part of the Service without the prior written consent of Socialo. The user may not use the Service to store, host or send harmful, illegal, offensive, harassing content or content that infringes the rights of third parties.

The user may not use the service to transmit viruses, malware or any type of malicious or harmful content.

11. Warranty and limitation of liability

Socialo warrants that the Service will conform to the applicable documentation in its material aspects. Socialo does not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by Spanish law, Socialo shall not be liable for indirect damages, lost profits, loss of data, loss of business opportunities or consequential damages arising from the use of the Service. This limitation shall not apply in cases of wilful misconduct or gross negligence within the meaning of Article 1102 of the Codigo Civil.

Socialo’s aggregate liability shall in no event exceed the amount of fees paid by the Customer in the twelve (12) months preceding the event giving rise to the claim.

The above limitations shall not apply to: (a) the Customer’s obligation to pay amounts due; (b) the Customer’s indemnification obligations; (c) breach of confidentiality by the Customer; and (d) infringement of Socialo’s intellectual property rights.

If any of the conditions described herein is found to be invalid or unenforceable, the applicability of the remaining conditions shall not be affected.

Socialo shall not be liable for: (i) decisions taken by the Customer on the basis of the use of the Service; (ii) content or data entered by the Customer or its Users; (iii) actions of independent third-party technology providers; (iv) force majeure events within the meaning of Article 1105 of the Codigo Civil.

The above limitations shall not apply in cases of wilful misconduct or intentional breach.

11. Indemnification

The Customer shall hold Socialo harmless from any third-party claim arising from: (a) the content or data entered by the Customer or its users; (b) the use of the Service in breach of this Agreement; or (c) infringement of the rights of third parties by the Customer.

Socialo shall hold the Customer harmless from third-party claims based on the allegation that the Service infringes intellectual property rights, except where such infringement arises from the improper use of the Service, unauthorised modifications or content provided by the Customer.

12. Security and privacy

By accepting these terms and conditions, the Parties also execute the Data Processing Agreement available at https://www.socialo.live/legal, which governs the obligations relating to the protection of personal data that we have towards our customers and that comply with the legal obligations in this area, including Regulation (EU) 2016/679 General Data Protection Regulation (GDPR) and Ley Organica 3/2018 de Proteccion de Datos Personales y garantia de los derechos digitales (LOPDGDD).

The Data Processing Agreement forms an integral and inseparable part of these terms and conditions and governs the processing of the Customer’s personal data by Socialo, acting as Data Processor, on behalf of the Customer, acting as Data Controller. Socialo takes the privacy of its Customers very seriously and therefore undertakes to use the information provided by the Customer in accordance with the terms of such Data Processing Agreement (when acting as processor) and the Privacy Policy (when acting as controller).

The Parties undertake to keep confidential the existence and content of all documentation and information that is provided, transmitted or disclosed by virtue of the execution of this Agreement, regardless of the method, form or medium used (hereinafter, “Confidential Information”), and undertake not to make any disclosure to third parties or public communication without the prior written authorisation of the other party.

The Customer warrants that it has a sufficient legal basis for the processing of the personal data of minors who, where applicable, may use the platform, assuming the corresponding responsibility.

The obligation of confidentiality shall remain in force for a period of five (5) years from the termination of the contract, without prejudice to the obligation of confidentiality relating to trade secrets, which shall remain protected for as long as they retain that character.

A breach of the confidentiality obligation assumed under this agreement shall entitle each Party to claim full compensation for any damage and loss caused by such breach.

Data Protection Officer: For any enquiry relating to the processing of personal data, you may contact our DPO at dpo@socialo.live.

Supervisory Authority: If you consider that your rights have not been adequately safeguarded, you may lodge a complaint with the Agencia Espanola de Proteccion de Datos (AEPD) at www.aepd.es.

13. Usage data and service improvement

In order to continuously improve our services and better understand how users interact with the platform, we collect and analyse usage data in aggregate form. This includes metrics such as the number of active users, use of specific features, participation in activities and events and other platform-usage indicators. Such data are used for statistical purposes, product optimisation, performance analysis and improvement of the user experience.

This aggregate information does not contain or enable the identification of natural persons and is therefore not considered personal data within the meaning of the General Data Protection Regulation (GDPR). The processing of personal data is governed by Section 12 of these Terms and Conditions and by our Privacy Policy.

Under no circumstances will Socialo use Customer Data for purposes other than the provision of the Service, including the training of artificial-intelligence models, unless the Customer has given express written authorisation.

14. Communications

By creating an account on Socialo, the user may receive communications relating to the service, including platform notifications, important updates and operational communications necessary for the functioning of the service.

The user may manage their notification preferences at any time through the settings of their account on the platform.

Notifications relating to the cancellation of the service, significant technical issues, suspension of access or amendments to the terms and conditions will be made in writing to the registered email addresses.

• For Socialo: info@socialo.live or cancelaciones@socialo.live (as applicable)
• For the Customer: the email address of the Customer’s legal representative or account administrator, registered on the platform.

Electronic communications shall be deemed valid and fully effective provided that they enable proof of sending and receipt.

15. Refund policy

New customers: If within the first thirty (30) days of using Socialo the Customer is not satisfied with the service, the Customer should contact us at info@socialo.live. Socialo will endeavour to find a solution to the Customer’s needs and, if that is not possible, a refund will be issued.

Subscription renewals: Subscriptions renew automatically according to the subscribed period, unless the Customer communicates their wish not to renew at least thirty (30) calendar days before the start of the next period. Once automatic renewal has taken place, no refund will be given for the renewed period.

Exception to the refund policy: Refund requests will not be accepted from Customers whose service has been suspended or terminated for breach of the terms and conditions.

Without prejudice to the foregoing, in business-to-business relationships the right of withdrawal provided for by Real Decreto Legislativo 1/2007 shall not apply.

16. Final provisions

The Customer may not assign this Agreement without the prior written consent of Socialo. Socialo may assign this Agreement in the context of a corporate restructuring, merger, demerger or global transfer of assets, upon notice to the Customer.

In the event of a conflict between these Terms, the Specific Conditions or the accepted commercial proposal, the Specific Conditions or the commercial proposal shall prevail.

With the exception of payment obligations, neither party shall be liable for failures to perform or delays arising from force majeure events within the meaning of Article 1105 of the Codigo Civil.

The relationship between the parties is that of service provider and customer. Nothing in this Agreement creates a relationship of agency, partnership or employment.

The failure to exercise any right shall not constitute a waiver thereof.

The Terms of Use constitute the entire agreement between the user and Socialo in relation to the Service and supersede any prior agreement reached between the user and Socialo.

The Terms of Use are governed by the laws of Spain. The user and Socialo agree to submit to the exclusive jurisdiction of the courts of Madrid to resolve any legal matter relating to the Terms.

Any enquiry regarding the Terms of Use should be directed to Socialo’s email address: info@socialo.live

17. Contact

For any enquiry relating to these Terms or to the Service:

Socialo, S.L.

• Paseo de la Castellana, 194, Bajo B
• 28046 Madrid, Spain
• NIF: B26602979

General enquiries: info@socialo.live

Cancellations: cancelaciones@socialo.live

Data protection (DPO): dpo@socialo.live

Community Guidelines

(Applicable to all Users authorised by the Customer)

1. Purpose of the Digital Space

The platform constitutes an institutional tool intended to facilitate internal communication, the organisation of activities and the strengthening of the community of the Colegio Mayor, hall of residence or corresponding institution.

Use of the platform must be consistent with the values of coexistence, respect and responsibility that govern the physical community.

2. Identity and Account Use

2.1 Authentic identity

Users must register with their real identity, using their true first name and surname. The use of false identities, identity impersonation or fictitious profiles is prohibited.

2.2 Personal nature of the account

The account is personal and non-transferable. Each User is responsible for the activity carried out from their profile.

Access using another person’s credentials or the transfer of an account to a third party constitutes a breach of these guidelines.

3. Principles of Conduct

Use of the platform must conform to the following principles:

3.1 Respect and dignity

The following conduct will not be tolerated:

• Personal insults or denigration.
• Harassment or intimidation.
• Discrimination on grounds of origin, race, sex, religion, sexual orientation, gender identity, disability or any other personal condition.
• Hate speech or incitement to violence.

3.2 Privacy and confidentiality

The following is prohibited:

• Dissemination of other members’ personal data without their consent.
• Sharing images, videos or recordings of third parties without authorisation.
• Reproduction outside the platform of internal content without express consent.
• The digital community is an extension of the institutional environment and its privacy must be respected.

3.3 Responsible use of debate

Constructive criticism is welcome.

Formal complaints regarding services, facilities or institutional decisions must be channelled through the official procedures established by the Management or Administration of the institution.

Use of the platform to generate public confrontation, collective persecution or misinformation will not be permitted.

4. Publications and Content

4.1 Topical relevance

Publications must be relevant to the academic, cultural or community life of the institution.

The following is not permitted:

• Unauthorised external advertising.
• Spam or mass messages without a community purpose.
• Use of the platform for commercial purposes unrelated to the institution.

4.2 Prohibited content

It is strictly forbidden to publish or share:

• Pornographic or sexually explicit material.
• Violent content or content that promotes criminal conduct.
• False or manipulated information.
• Content promoting the illegal consumption of narcotic substances.
• Material that infringes intellectual property rights.

5. Security and Proper Technical Use

Users undertake to:

• Not introduce viruses or malicious software.
• Not attempt to access other users’ accounts or restricted areas.
• Not reverse-engineer or interfere with the technical operation of the platform.

6. Moderation and corrective measures

The ordinary supervision of the digital community lies with the Customer (Colegio Mayor, hall of residence or institution), in its capacity as the institutional body responsible for coexistence within its community and for the content published by its members within the scope of the institution’s activities.

The Customer shall be responsible for the content, publications, comments, events or communications generated by its administrators or authorised users within its community, as well as for the adoption of such internal moderation and disciplinary measures as may be appropriate in accordance with its internal coexistence regulations.

The Socialo platform operates as a provider of digital intermediation services, providing solely the technological infrastructure that enables community communication and management.

In accordance with Article 16 of Ley 34/2002 de Servicios de la Sociedad de la Informacion y Comercio Electronico (LSSICE), Socialo shall not be liable for content stored or published by users or the Customer, provided that:

• it has no actual knowledge that the activity or information is illegal or infringes the goods or rights of a third party that are susceptible to compensation, or
• where it has such knowledge, it acts diligently to remove the content or to prevent access thereto.

In the event of a breach of these guidelines or of applicable legislation, the following measures may be adopted, proportionate to the seriousness of the conduct:

1. Warning or preventive notice to the user.
2. Removal of the published content.
3. Temporary suspension of access to the platform.
4. Permanent expulsion from the digital community.
5. Referral of the matter to the Management of the Colegio Mayor or the corresponding institution for the application of its internal disciplinary regime.

Where necessary or where a legal obligation exists, the facts may be reported to the competent administrative or judicial authorities.

7. Content Reporting Procedure

Any User may report content that they consider contrary to these guidelines through the reporting system provided on the platform.

Reports will be handled with diligence, impartiality and within a reasonable timeframe.

8. Acceptance and Binding Nature

Access to and use of the platform implies acceptance of these Community Guidelines, which form part of the General Terms and Conditions.

Breach of these guidelines may give rise to the application of contractual and disciplinary measures in accordance with the General Terms and Conditions and the internal regulations of the institution.